Frequently Asked Questions
Product FAQs
Are the flowers real?
Our artificial flowers made out of polyester or velvet- they provide the same appearance as real ones but are more budget-friendly and can last a lifetime, allowing for reuse. To maintain their quality, store them in a well-ventilated space, away from prolonged direct sunlight, heat, or humidity.
If you need any further assistance, please feel free to contact us!
Are the flowers suitable for outdoor use?
Yes, the flowers are suitable for outdoor use. While the flowers are not inherently UV rated, we use high-quality silk flowers that have been tested for prolonged outdoor exposure, maintaining their color and texture over time. For added protection, you can treat them with UV protectant spray at your convenience to extend their lifespan. However, please note that outdoor display subjects the flowers to pollution, dust, and rain, which can affect their appearance. Therefore, no guarantees are offered regarding their durability under these conditions.
Do you offer custom orders?
Shipping FAQs
Do you offer international shipping?
Yes we do, we use tracked services to ship internationally such as FedEx and UPS.
How long does it take to receive an order?
Because our flowers are handmade please allow us up to 2 weeks to process and ship your order.
Because our flowers are handmade, please allow for slight variations in processing time. Upon shipment, you will receive a shipping notification email with a tracking number. You can click on the tracking number to view the processing details and estimated delivery date on the carrier's website.
I have not received my order
- Check the tracking information: Use the tracking number provided in the shipping confirmation email or on the order status page (log in here) to track the progress of your order. This will give you the most up-to-date information on its whereabouts.
- Verify the delivery address: Ensure that the address you provided during checkout is correct. Sometimes, incorrect addresses can lead to delivery issues. If you suspect an error, please contact our customer support team to rectify the situation.
- Check with family and neighbors: Inquire with your family members or neighbors to see if they received the package on your behalf. Occasionally, packages may be accepted by someone else at your address.
- Contact the shipping carrier: If the tracking information shows that the package was delivered, but you haven't received it, reach out to the shipping carrier directly. They will be able to provide more details about the delivery and help resolve any issues.
- Reach out to our support team: If you have followed the above steps and still haven't received your order, please contact our customer support team (iinfo@ivycruz.com). We will investigate the matter and work towards a resolution.
